Huge kudos a guy who works at the Telus (on Dougall, behind Walmart) He was very courteous,took his time explaining everything to me, checked out my plan - discovered a better plan for me and hooked it all up: he even went above 'n beyond with his phone call to a Telus rep just to save me an extra $5 on my monthly bill! There was a steady stream of customers, yet I did not feel like he was rushing me, or jump to the next guy after he made the sale...Very cool.