I want to send a shout out to the morning staff at the Dougal A& W. I went there today in a slightly harassed (and I will admit) demanding mood. I can also admit I was a bit unpleasant at first, it was FREEZING in the store. I walked up to the counter and set my 2 children down while I looked over the menu. The staff in there were courteous, pleasant and so willing to help. They immediately turned off the AC when I complained, helped me figure out the menu so we all got something we liked, then made something special and not on the menu for my fussy 1 year old who only likes pancakes or french toast. I must say, the cook (who made it for us) and the counter lady (sorry I didn't get your names!) were the most pleasant and helpful people I've come across in customer service in a very long time! (I work in it myself!) I thanked them profusely and wanted to publicly let them know that just something small like that helped me out of my grumpy mood and really made us feel good! Much appreciated and you have been spotted!