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Windsor, ON Sunday May 4th, 2014 at 2:59 PM

Horrible Service at Mi Casita

Last night my husband, myself and another couple went to Mi Casita for dinner and drinks. We had the worst service we have ever received at a restaurant. One server took our drink order, which took about 10 minutes to get (was not that busy at this time). Another server took our food order, which also took a long time...people that arrived well after us got food before us. It was a special menu because of Cinco de Mayo so there was only a few items on it and we didn't ask for anything out if the ordinary. Got our food but our table did not have any cutlery. We asked our server for some, 10 minutes later still didn't have any so we asked another server for some. She went behind the bar and started getting them ready by rolling them in the napkins. Finally got to eat...food was mediocre at best. We had ordered another round of drinks...still did not have our drinks after waiting 15 minutes. Finally I see the server tell the bartender about our drinks...I waved at her to say we didn't want them. She came to our table 10 minutes later and said you didn't want your drinks? I said no, that took way too long...she said oh well and shrugged her shoulders!!! We ask for our bill, she brings our bill...we got 2 dinners at $10.50 and 2 drinks which was about $10....our bill was $47.02!!!! My husband looked it over and everything was priced right but when it came to the total it was almost $20 in tax...when my husband questioned her about it, she said she didn't know how that happened and went to go fix the bill...this time it was correct. As we were paying a server came around and asked us if we wanted water....what a joke, we weren't asked the whole time about water only when we were leaving...we didn't even have water glasses so I'm sure that process would have taken another 15 minutes. I am not one to complain about service and we remained polite the whole time but you can not treat customers that way and expect to stay in business long! We will never be back and we will be sure to let people know about our experience!

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