A couple of days ago I witnessed a brief, but so sweet interaction between one of the male baristas at the Chapters' Starbicks and an elderly gentleman getting a glass of ice water. Apparently, this gentlemen "mall walks" then comes to Starbucks for cup of cold water. What I loved was that there was no difference in the treatment this young man gave this gentlemen, as opposed to the paying customers . In fact the old man told me, laughing, "he calls me old man, and I let him bc it's true and I can still kick his butt". The barista smiled and threw a friendly, "oh yeah, I heard that" over his shoulder as he was making someone else's coffee.
It just made me happy bc the older gentleman seemed so happy, you know? :)