While chatting with my boyfriends mom, whom has just returned from her "snowbird location" she told me the best story. She was down in Florida, just arrived awaiting her husbands arrival via flight and was online looking at her cibc account. She realized that the money her husband had deposited was to the wrong bank and that she was going to have absolutely no funds to access while in Florida. She called her branch in amherstburg and got a very kind man, who long story short, quickly acquired non traditional paperwork to authorize representation. He then proceeded to withdraw agreed amount from her account, get in his car and drive the money to he other bank she required so she would not be stuck! Now that is some serious customer service. Thank you kind bank man for making her day and being so kind. Your generous heart did not go unnoticed. You have been spotted!!