To Parents and Guardians that order hot school lunches from an area provider. Please be aware that if no buses are running, and you cannot get your kids to school, you are not credited for the lunch that you ordered .not even sure where that lunch goes; because of allergies, highly doubt it's given to another child then it must be thrown out. Clearly this company does not have a policy/ procedure in place. This company can ask the school for an updated list of lunches very early in the morning long before the order goes out. I was told that "confidentiality was in question" so they had no way of knowing ahead of time .That's ridiculous. There is no confidentiality in question; "no macaroni and cheese for Mr.Smith's class" would be all the company needs to know
The no buses running situation is is very rare, so it shouldn't take too long for the school to inform this company.
I am not happy that the money I paid for my children will not be reimbursed or even lunches credited. All I was told is "I hope you understand" when I inquired if they could credit us. Well, I hope this company "understands" that it will be losing QUITE A BIT OF MONEY FROM NOW UNTIL JUNE ! I would highly suggest this company have policies and communicate this via a letter before the orders are taken.