Dedicated to the general sights, news and funny happenings all around the world

:: LATEST SPOTS ::

  

Windsor, ON Saturday June 3rd, 2017 at 8:38 PM

Customer service at its BEST!

Ok so. I really need to send a shout out to God because He is always there for me! He always sees me through. As most people know, I lost my cell phone yesterday. And before anyone asks.. No it hasnt been returned yet😢. However, I was given a loaner phone by a friend until I could afford to replace mine. All I had to do was get a new sim card for it.. When I called Fido to tell them I had a temporary phone, the lady I spoke with gave me a $10.00 credit to my account so that I would not have to pay anything for the sim card. 😀
Today I went to the mall to get my new sim card and the best thing happened! I went to Wirelesswave and got the best service I ever had!! I had to wait for at least half an hour, but patience definitely pays off.. That and I had a book to read while I waited.
Wirelesswaves Store Manager Adam was AMAZING!!!!!! When I explained what happend, Adam looked at my account and found out that I qualified for an upgrade on the phone I lost and that I didnt have to pay anything for it. Then he looked at my bill and saw that I had alot of overage charges. He reworked my plan so that I now pay less per month. He gave me an option that if I went with the same phone I had, I would have enough instore credits to get a tablet for no money down as well. This way my son can skype using the tablet instead of my phone!! Then he was then able to use the last of my credits to get a case for both my phone and the tablet. After all that, I still had almost $5.00 left over that I was able to donate the rest to the childrens hospital.
So now I have a new phone and a tablet for less than I was paying before!!
The only problem I am having now is that Fidos customer service center was closed by the time we finished getting everything set up. So I have to wait until Monday for my phone to be turned back on. But hey I can live with that!😀😀😀😀😀 Thankyou God for your faithfulness, and Adam @ WIRELESSWAVE for your AWSOME Service !!

View More Spottings and Comments