To our waitress Kirsten last night at Mazzars Dowtown location and management. Your restaurant was very busy last night and unfortunately you had some staff issues beyond your control. Our experience started out not so good to the point we almost got up and left after waiting 15 mins for a server to approach our table. Then we did get a server put our order in and then another 15 mins goes by and still no drinks or anything.
Then Kirsten comes explains she will be taking over apologizes for everything and did a wonderful job making sure we got what we needed.
To the management as well who came over and apologized and made sure everything was ok and took an appetizer off our bill and brought a dessert to our table....... Thank You for turning around a bad experience.
Thank You Kirsten keep up the good work!