Arrogant Windsorite Shopper

I was at Nine West Shoe Studio this afternoon and I had an extremely bad experience. Not with the staff, but with another customer in front of me. I was so disgusted in this Windsorite that I am almost embarrassed to share this story, but I think that it is an important story to share about kindness and ethics. This woman was doing a return in front of me and the employees working, who were two bright young women, were kindly explaining their company's return policy. Well obviously this did not satisfy this woman. I almost regret not saying anything to her at the time, but as a bystander I didn't know how to react because I've never witness anything like this. This woman proceeded to tell the employees how shit they were at their job and that their personalities were so awful they should not be in retail. She then went on about how she was going to call head office and have smarter people deal with this situation. The employees explained that they were simply following a policy and it was really nothing to do with their personalities. To top it all off, the woman brags about how she know "so many people" in this city and that they shouldn't think they are "too safe" here and that she was going to bad mouth to everyone about them. So she basically threatened them. She left the store screaming how it was bullshit she couldn't return her pair of boots. I'll also inform that they did offer an exchange or credit to their store which is their policy. I just can't believe people have the guts to be so rude to strangers when they don't have things go their way. You have to remember in retail, these people are just working for bigger corporations and never ever deserve any put downs from bullies in our communities. Be kind to people who are working to help your life be better in any way, even if it's just by buying a pair of shoes.

Please keep me anonymous.