I just want to take a moment out of my day to thank Michelle at Family Video located at Hall and Tecumseh. You excellent customer service skills need be noticed. The above and beyond experience that you shared and the steps that you have taken to ensure I would have what I needed before Christmas was absolutely amazing!!!!!! There are not a lot of people that would do what you did for me. This lady went to another video store to get a movie I have been waiting for as their delivery service UPS, seems to have decided to bring my delivery later than what was said to me. So on that note, Michelle, a special huge giant thank you from the bottom of my heart. You do not know how much joy to my heart was brought to me today for your generosity. I pray many blessings for you over the holiday season and I hope that someone pays it forward to you. I know I will pay it forward to someone in need myself. So again, thank you :) :) :)