I was at the petsmart on Dougal last night ready to checkout my item when I got up to the counter and overheard the manager dealing with a not so nice customer. The customer was trying to get her to allow him to bring back an item he had purchased a very long time ago because it had broke. She calmly explained that you have 60 days to return something after purchase. The man did not take no for an answer and kept making up stories and being rude to her infront of everyone in the store. I just wanted to take a minute and tell that lady that she did a wonderful job at staying calm and patient with that man. I work with customers everyday and I know how hard it can be. You seem like a very nice lady and you deserve recognition! Thank you for all that you do for our pets at Petsmart.