I don't do this very often but had something happen today that impressed me very much. I went into the Canadian Tire on Walker to exchange a couple of tools that had broken for warranty but didn't have the receipt for one of them. Having reserved myself to buying another one, I brought them both into the store and went to the customer service desk. Explained to the lady working that it was less than 3 years old (warranty on air tools) but I couldn't find the receipt for it. She said to go back to the tool isle and get the ones I wanted to replace and she would look it up in the system by part number. Was a busy day so I thanked her for her efforts and went back to the tool isle. When I came back, she was dealing with another customer so I patiently waited. After she finished with that one, she told the next one to wait and proceeded to finish with me. She had found the transaction and the date when I bought the tool and then did the warranty exchange on the both of them. Again which I thanked her and then left the store with my new tools. This is what customer service is all about. I did not get her name but instead of telling me there was nothing she could do, she went out of her way and searched for when I bought the tool, so I just want to say thank you because you did your job so that I can continue to do mine.